Nuevo Allied Pty Ltd (ACN 693 624 074) (we, us, our) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you use the Nuevo website and related online services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: 16-Feb-2026

1. What this policy covers
This policy applies to personal information collected through:our website

• contact and enquiry forms
• booking and appointment request forms
• payment and checkout forms (where applicable)
• emails and other communications you send to us

This policy does not apply to third-party websites or services that may be linked from our website.

2. The personal information we collect
We may collect personal information such as:

• name
• email address
• phone number
• billing and transaction details (for payments made through the website)
• appointment request details (for example, preferred appointment type, preferred location, and availability)
• any information you include in messages or enquiries you send to us
• technical and usage information (for example, IP address, browser type, pages visited, and approximate location derived from IP)

Health information

We do not request or collect health information through our public website forms.
We may use internal (non-public) forms or systems for service delivery. Those forms and systems may be subject to separate privacy terms, notices, or consent processes provided to you at the time.

3. How we collect personal information

• We collect personal information when you:
• submit an enquiry or contact form
• request or book an appointment through our website
• make a payment through our website
• communicate with us by email, phone, or other channels
• browse our website (including via cookies and similar technologies)

4. Why we collect and use personal information

We may use personal information to:

• respond to your enquiry and communicate with you
• manage appointment requests and bookings
• process payments and provide receipts or confirmations
• provide customer support and administer our services
• improve our website, systems, and user experience
• meet legal, regulatory, and record-keeping obligations
• protect the security of our systems and prevent fraud

Marketing and newsletters: We do not currently operate a newsletter. If we introduce marketing communications in the future, we will only send them where permitted by law (for example, with your consent or where otherwise allowed), and you will be able to unsubscribe at any time.

5. Payments
If you make a payment through the website, payment processing is handled by our payment provider(s), such as Westpac PayWay. We do not store full payment card details on our servers.
Your payment provider will collect and handle payment information in accordance with its own terms and privacy policy.

6. Disclosure of personal information

• We may disclose personal information to:
• our staff and contractors who need it to perform their duties
• service providers who support our website and business operations, including:
• website hosting and IT service providers
• email delivery providers (for example, SendGrid) for sending form confirmations and operational emails
• payment providers (for example, Westpac PayWay) for processing transactions
• professional advisers (lawyers, accountants, auditors) where required
• government agencies, regulators, or law enforcement where required or authorised by law
• We do not sell your personal information.

7. Overseas storage and disclosures
Some of our third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in a manner consistent with Australian privacy requirements.

8. Cookies and analytics
We may use cookies and similar technologies to help operate the website and understand usage patterns.
You can usually disable cookies in your browser settings, however parts of the site may not function properly if cookies are disabled.
If we use analytics or advertising tools (for example, website analytics pixels), those tools may collect usage data and set cookies subject to their own terms.

9. Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes technical and organisational measures appropriate to the nature of the information.
No system is completely secure, however we work to maintain appropriate safeguards.

10. Access and correction
You may request access to personal information we hold about you and request correction if you believe it is inaccurate, out of date, incomplete, or misleading.
To make a request, contact us using the details below.

11. Complaints
If you have a privacy concern or complaint, please contact us and we will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies directly.

13. Updates to this policy
We may update this Privacy Policy from time to time. The updated version will be published on our website and will take effect from the “Last updated” date.

14. Contact us
For privacy enquiries, access or correction requests, or complaints:
Nuevo Allied Pty Ltd (ACN 693 624 074) Email: contact@nuevomedical.com.au